Resume — Mike Firestone

Orchestrated the seamless integration of thousands of new products into the online platform, enhancing the website's product catalog and expanding the breadth of the customer shopping experience.
Successfully wrote clear, compelling copy for 35+ product departments and categories across Bed, Bath and Beyond, and Buy Buy Baby.
Consistently met and exceeded daily quotas by successfully writing 60+ SKUs per day, demonstrating strong productivity, attention to detail, and ability to work efficiently under tight deadlines.
Implemented SEO best practices, resulting in an improvement in search engine rankings and an increase in organic traffic to products.
Effectively managed multiple projects simultaneously, prioritizing tasks based on deadlines and project requirements.
Collaborated with cross-functional teams, ensuring content alignment with brand guidelines.

Assisted customers in resolving inquiries and complaints by actively listening and providing empathetic and actionable support.
Managed a high volume of incoming calls, emails, and live chats, ensuring prompt and accurate responses.
Built strong customer relationships by demonstrating product knowledge and effectively communicating features and benefits.
Facilitated the organization, setup, and access of web registries, ensuring a seamless experience for customers.
Maintained detailed records of customer interactions and transactions, utilizing CRM software for efficient tracking and follow-up.

Led and executed multiple complex projects simultaneously, ensuring on-time delivery.
Directed online training programs to enhance employee skills and knowledge, contributing to a more proficient and cohesive team.
Analyzed business requirements and formulated effective strategies to drive process improvements and optimize project outcomes.
Managed project scope, risks, and issues, proactively identifying and resolving challenges to minimize disruption and maximize project success.

Mike Firestone